Using Multicurrency Management with Service Credit Memos

In the Service Credit Memo window, the Currency ID field is enabled if you are using Signature Multicurrency Management.

1. Select Cards > Service Management > Service Manager.
2. Select a customer and select the History indicator.
3. Double-click a call and select Invoice.

4. Select Credit Memo from the drop-down list in the lower-left corner of the window. The Currency ID field defaults with the currency ID specified on the Microsoft Dynamics GP customer record. If no currency ID is specified for the customer, the company's functional currency defaults. You can select a different currency ID using the lookup in the Currency ID field. The expansion button in the Currency ID field opens the Exchange Rate Entry window, where you can change the default rate type ID or the default exchange rate. The Service Credit Memo window displays the functional currency. The Credit Memo report prints originating amounts if your transaction is in the originating currency. If your transaction is in the functional currency, invoice 3 and 4 print the functional amounts. 

   

   If the customer is a Balance Forward customer, the company's functional currency defaults. The Currency ID field is disabled and cannot be changed.

5. In the Service Credit Memo window, select Print to print the Credit Memo report. The Sales Transaction Distribution Entry window displays functional and originating amounts. The Posted Service Credit Memo window also displays the functional currency but prints the originating currency.