Viewing Recent Service Calls

The Service Manager window also allows you to view the most recent service calls for a customer location or contract. This is useful if you want information about the most recent service calls, but you do not want to browse through the service calls in the lookup window to find the correct ones.

When a customer and location are selected, the Service Manager window displays the most recent X number of service calls related to the selected customer location or contract, where X is the number of recent service calls specified in setup.
If a contract is selected, the most recent X number of service calls for that contract display.

You can use the expansion button to view details of the recent service calls, or double-click on a call to open the Service Call window and view more information.