Guaranteed Service Call Report

The Guaranteed Service Call report includes all service calls that have a value in one or more of the Guaranteed Time/Date fields in the Time Stamp window. For more information, see Using Service Level Agreements (SLAs) and Printing Service Level Reports.

1. Select Reports > Service Management > Service > Guaranteed Calls.
2. Select to print either a Detail or Summary report.
3. Select the sorting method for the report from the drop-down list and select whether to include assigned equipment.
4. Use the drop-down list in the Ranges field to restrict the report.
5. The restrictions you select determine which fields are available. Use the Insert>> button to add the restrictions to the report.
6. Select Print.