Printing Service Level Reports

You can print two service level reports: 

Printing the Service Level List

You can print a list of one or all service levels by choosing File > Print when the Service Level Setup window (Microsoft Dynamics GP > Tools > Setup > Service Management > Lookup Setup > General > Service Levels) is open. If you entered a service level ID, only that service level prints. Leave the Service Level ID field blank to print all service levels.

Printing the Guaranteed Service Call Report

Select Reports > Service Management > Service > Guaranteed Calls.

The Guaranteed Service Call report includes all service calls that have a value in one or more of the Guaranteed Time/Date fields in the Time Stamp window. The report can be printed in detail or summary format. You can select whether to include the equipment assigned to the maintenance contract. The report can be sorted by service call ID, date, customer ID, technician ID, service area, and call type. The report can be restricted by service call ID, date, single customer, service level ID, technician ID, service area, and call type. For a screenshot of the report, see Guaranteed Service Call Report.

To print the report:

1. Select Reports > Service Management > Service > Guaranteed Calls.
2. Select to print either a Detail or Summary report.
3. Select the sorting method for the report from the drop-down list and select whether to include assigned equipment.
4. Use the drop-down list in the Ranges field to restrict the report.
5. The restrictions you select determine which fields are available. Use the Insert>> button to add the restrictions to the report.
6. Select Print.