Viewing Master Contract Service Call History

The Master Contract Service History window is a view-only window that summarizes the service call information for all maintenance contracts attached to the master contract. Any changes to the service call information must be made at the individual maintenance contract level. This window displays the service call history for all contracts on the master contract. At the top of the window, the Customer ID and Master Contract ID displays. The columns display the Service Call ID, Problem Type, Call Status, Completed Date, Contract Number, and Address Code. The window defaults to display Open service calls and you have the option to display Completed and/or Closed service calls. The sorting order on this window is by contract number, contract sequence, and then service call ID.

1. Select Cards > Service Management > Service Manager.
2. Select a customer and zoom on the Customer ID field.
3. Select the Master Contract button.
4. Select Service History.
5. To open the Service Call window for a specific call, double-click the service call row or select the service call row and then click Select.