Closing Maintenance Contracts

If you do not want to renew a contract, you can close it. The contract should be entirely billed and recognized. If you are using the percentage-of-completion revenue recognition method, it is acceptable to close the contract if revenue hasn't been recognized for the final period of the contract.

To close a maintenance contract:

1. Select Cards > Service Management > Service Manager.
2. Select a customer and select the Contract indicator.
3. Select a contract and select Close.
4. If you're using the percentage-of-completion revenue recognition method, you must enter forecast costs, which are used to determine the contract earned amount.

5. Close open service calls and post costs. 

   

   You can close a contract that has open service calls or unposted costs. You will be prompted to automatically close open calls, which moves the calls to history and does not post the costs. If you select not to automatically close the calls, the Maintenance Service History window opens where you can select and close each service call individually. If you marked the Require Appointment Closure checkbox in the Service Options window, you will be required to change the status of all open appointments to Complete.

6. If you marked the Maintain Contract History checkbox in the Maintenance Options window, you will be prompted to enter a close date. The anniversary date of the current contract defaults.
7. Select Save.
8. If you are using the percentage-of-completion revenue recognition method, you must run the post renewal process.