About MCC Calls

When tasks are assigned to a contract or equipment and set to a schedule, you can select to have these tasks scheduled as service calls automatically. These maintenance contract computer-generated calls are referred to as MCC calls.

MCC calls are created in a batch based on the tasking schedules defined for each piece of equipment. The tasks and subtasks assigned to the equipment record and its contract are what cause maintenance contract computer-generated (MCC) calls to be created.

For example, let's say we covered a piece of equipment, EQUIP000, by a maintenance contract. We could attach two maintenance tasks to equipment EQUIP000. One task is to be performed every month and one task every quarter, both starting in January. Therefore, when we create MCC calls for January, either one or two calls are created, depending on the technician assigned. If the same technician can perform both tasks, only one MCC call is created. If the tasks require different technicians, two MCC calls are created, one for each technician.

You can create MCC calls one month at a time. You should create the MCC calls only after your maintenance contracts are complete and up to date. Changes made to a maintenance contract after MCC calls have been created will not be reflected in the MCC call. We recommend all users be out of the system when MCC calls are being created.

Service level agreements aren't used with MCC calls. That is, while a maintenance contract could have a service level agreement associated with it, response times aren't calculated for MCC calls since maintenance calls are considered preventive and not time-sensitive.