Check Links

The check links process uses the relationship between files to find records. Some of the information in files is stored in two or more physical files. If the information in one physical file is missing or damaged, the check links process examines other physical files where the same information is stored. If a missing or damaged record is found, the remaining data or records will be deleted so that you may manually re-enter the damaged data.

IMPORTANT

Back up your data files before performing any utility procedure and make sure all users are out of the system. Back up the entire folder containing the file on which you will run the check links process.

1. Go to  Microsoft Dynamics GP > Maintenance > Service Management > Check Links.
2. Select from the following sub-menus:
   • Tasks to update the SV_Contract_MSTR file with the current technicians by skill level. Select Rebuild in the Check Links window.
   • Escalation to populate the escalation files with the global filters from the maintenance master file. Select Rebuild in the Check Links window.
   • Invoicing to update the contract billing and revenue files with the global filters from the maintenance master file. Select Rebuild in the Rebuild Maintenance Billing window.
   • Cost/Billing Service to recalculate the billing and cost amounts stored on the service call record by going through the Job Cost History table. Select Rebuild in the Cost & Billing on Service Record window.
   • Task Responses to update the response type or optional setting in the Contract Task Master file. Run the Task Responses utility if a response type was added to, changed, or removed from a task code, or after changing the Optional checkbox in the Task Codes window. The utility rolls down the changes to all tasks that are assigned to contracts.