Setting Up Call Resolutions

You can track the general resolution for each service call using the Resolution field in the Signature Service Call window and/or the during service appointment completion in MobileTech. An example of a resolution ID is RCB with the description Replaced Circuit Board. You can define an unlimited number of call resolutions. Only one call resolution can be added to a service call.

To create a call resolution code:

1. Select Microsoft Dynamics GP > Tools > Setup > Service Management > Lookup Setup > Service > Call Resolutions.
2. In the Call Resolutions window, enter a Resolution ID up to 3 characters.
3. Enter a Description up to 255 characters.
4. Select Save.