Setting Up Problem Types

Generally, the Problem Type field provides information to the dispatcher and may also be used for statistical reporting of service calls by problem type. A problem type allows you to generally describe a service call. Later, you can assign specific trouble and resolution codes by piece of equipment. Examples of problem types could include Low pressure, System failure, and Noise. You may want to include Unknown or Miscellaneous in your list of problem types.

1. Select Microsoft Dynamics GP > Tools > Setup > Service Management > Lookup Setup > Service > Problem Types.
2. Enter a Problem Type.
3. Select Save.