Timestamping Calls

Choosing the Time Stamp button in the Service Call window opens the Time Stamp window, where you can record the time and date appointments reach a status. The Time Stamp window displays the time and date that a service call was opened, as well as five time stamp fields, each with an attached clock button. Selecting the clock button records the current time and date in the field.

The Guaranteed Time/Date fields populate automatically if you're using service level agreements, an optional module. If you're not using service level agreements, you can manually enter date and time information in the Guaranteed Time/Date fields. This information is used to run the Service Monitor and is printed on the Guaranteed Service Call report. Using Service Level Agreements (SLAs).

If you marked the Lock Time Stamp Entries checkbox in the Service Options window during setup, the time stamp entries made in fields with an attached clock button cannot be edited. See Choosing Service Options.