Reconciling Cost, Billing, and/or Revenue

The Reconcile procedure is run when an annual contract's costs, billing, and/or revenue amounts are off. The procedure runs through the appropriate table(s) to accumulate the totals for the option selected (costs, billing, or revenue)  and then updates the amounts displayed on the Revenue/Cost window. This process is run from the Maintenance Contract window for an open annual contract. These reconcile procedures may be password protected, see Reconcile Maintenance Contract Password Setup.

Notes

• These procedures run per contract and sequence. For example, if you have one contract (sequence 1) that you've created a new contract (sequence 2) from that is still open, the reconcile procedure will only update for the contract that you are viewing the Revenue/Costs for (sequence 1 or 2).
• The Contract Reconcile procedures do not support multi-year contracts or closed contracts.

To run the Reconcile procedure:

1. Go to Cards > Service Management > Service Manager.
2. Select a customer, select Additional, and then select Contract.
3. Select the contract.
4. Select the Revenue/Cost button.

5. In the Revenue/Costs window, select Reconcile. 

6. From the drop-down, select:

   • Reconcile Cost
     Runs through the Open Maintenance Contract table (SV_Maint_MSTR) and Periods Cost Buckets for Contracts table (SV_Contract_Detail_Summary) and updates labor Hours and Cost amounts. The Costs to Life window is also updated. This option is not available if you are using SOP Invoicing.

   • Reconcile Billing
     Runs through the Billing Schedule table (SV_Contract_Billing_Schedule) to accumulate the totals and updates the Billed amount.

   • Reconcile Revenue
     Runs through the Revenue Schedule table (SV_Contract_Revenue_Schedule) to accumulate the totals and updates the Revenue Recognized amount. This procedure only supports the Revenue Schedule method. This does not support POC or Manual Revenue Recognition.

7. Enter the password to run the procedure, if prompted. 
8. The Reconcile process runs and the window is refreshed automatically.
9. After the process has completed, if any changes are made the appropriate Contract Reconcile report displays showing the Before and After totals. For examples of the reports, see Maintenance Contract Reconciliation Reports in the Reports guide. If no changes were made a message displays "The Reconcile process found no discrepancies.  No changes were made."