Reconcile Button Missing on Maint. Contract Revenue/Costs Windows

Description: The Reconcile button is missing on certain Maintenance Contract Revenue/Costs windows in Service Management.

Solution: There are limitations to the SQL stored procedures used in the reconcile.

In the source code, if the contract in question is a multi-year contract (the Multi-Year Contract Flag in SV00500 would be set to 1 and the contract length would be more than a year), or if there are multiple contracts of the same contract in SV00500 with different sequence numbers (for example, if you renewed and left the contract open and did not close that contract), then the button is hidden as the procedures would not work. Multiple contracts open at once or a contract spanning multiple years makes reconciliation much more difficult to write.

If you pull up another contract that is only for a year without another iteration of the contract open in the system, then you should see your button.

So to renew the contract you will need to verify the totals as the Billing and Revenue Recognized must match to renew the Maintenance Contract and if the totals are off you will have to update the SV00500 manually.

• Billing Schedule - sv00510

• Revenue Schedule - SV00509