Clear Data Utility in Service Management

If your data becomes severely damaged, you can clear it from the tables and then re-enter the data. Clearing data erases the data from a table and should only be done as a last resort. You should be well-acquainted with the table structure and table dependencies of Service Management before attempting this procedure.

Back up the entire folder containing the tables to be cleared before performing this utility.

1. Select Signature Utilities > File Maintenance Utilities > Service Management > Clear Data.
2. Select the table you want to clear in the Tables scrolling window and select Insert >> to insert it in the Selected Tables scrolling window. Repeat this procedure for each table you want to clear. You can also select All>> if you want to clear all Service Management data.
3. Select Clear Data. A message appears asking if you're sure you want to clear the data.
4. Select Yes to clear all selected tables. You must re-enter all cleared information to restore the tables.