The following Building Optimization Broker Service Statuses can be set up to have communication automatically sent, require confirmation before sending, and/or alert the technician via SMS.
Service Call Statuses
|
Status |
Description |
|---|---|
|
Complete |
The service call has been completed. |
|
Declined |
The service request was declined in Schedule. |
|
Error |
The service request has an error. |
|
Open |
An appointment has been made for the Service Call in Building Optimization Broker. |
|
Requested |
The service request is created. |
Service Appointment Statuses
|
Status |
Description |
|---|---|
|
Cancelled |
The appointment is cancelled. |
|
Complete |
The appointment is complete. |
|
Open |
The appointment is assigned to the Technician. |
|
Rescheduled |
The appointment has been rescheduled. |
|
Scheduled |
The appointment is scheduled. |
|
Tech Arrived |
The technician has arrived at the Client site. |
|
Tech Dispatched |
The technician is on the way to the Client site. |
|
Work Complete |
The technician has completed the work. |
|
Work Started |
The technician has started the work. |