In the Rule Fault to Service Call Settings dashboard, you can enable and/or disable which Rules are allowed to automatically create a Service Request. Use the Search field at the top left to search for a specific rule.
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From the mega navigation, select Services, or from the App Drawer, select Service Requests.
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In the left navigation, select Settings.
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Select the Rule Fault to Service Call tab.
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On the Rule Fault to Service Call dashboard, you can enable/disable rules.
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To enable individual rules, select the Enabled toggle to the right of the rule.
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To enable one or more rules, mark the checkbox to the left of the rules to enable and then select the Enable toggle at the top right.
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