In Service Request Settings, you can:
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Enable Email to Service Call functionality
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Designate the permanent Email Alias that your clients will send Service Requests.
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Create and download the unique Email Templates that your Clients will use to create the Service Request emails.
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Enable Rules to apply to the Service Requests.
To access Service Request Settings:
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From the mega navigation, select Services, or from the App Drawer, select Service Requests.
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In the left navigation, select the Settings icon.
See also: