Most major windows in Service Management have user-defined fields. Before labeling these fields, we recommend you determine what data your business needs to capture. There are user-defined fields in each major window in Service Management. The following windows contain user-defined fields:
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Add Subtask
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Contact Setup
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Contact Setup - Local
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Customer
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Equipment - Additional Fields
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Location
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Meter Readings/Hours
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Service Call
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Time Stamp
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Master Contracts
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Maintenance Contracts
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Workorder Names
You also can use Microsoft Dynamics GP Modifier to change field labels, rearrange window layout, and make fields invisible (Microsoft Dynamics GP > Tools > Customize > Modifier).
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Labeling Customer User-Defined Fields -
Labeling Location User-Defined Fields -
Labeling Service Call User-Defined Fields -
Labeling Time Stamp User-Defined Fields -
Labeling Equipment User-Defined Fields -
Labeling Meter Readings/Hours User-Defined Fields -
Labeling Maintenance Contracts -
Labeling Master Contracts -
Labeling Workorder Names -
Labeling Contact User-Defined Fields -
Labeling the Add Subtask User-Defined Field