Viewing Existing Service Calls

To view an existing service call, select the History indicator after a customer and location record are selected in the Service Manager window.

The Service Call Lookup by Customer window opens, displaying all open service calls for that customer and location.

You can:

• Filter the list of service calls by division, call type and/or technician using the drop-down lists.

• Select to include completed, closed, and MCC calls.

• Sort the rows in ascending or descending order by selecting any column header.

• Rearrange the order of columns by selecting and dragging by the column header.
  The available columns include:Service Call IDCall TypeDescriptionCompletedProblem TypeTechnician IDScheduled DateContract NumberCall StatusUSER-DEFINEDTechnician NameTotal UnbilledTotal BilledPurchase Order Number

• Double-clicking a service call from the list opens the Service Call window.