You can change a secondary document on a service call into the primary document using the Change Primary Document utility.
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Select Microsoft Dynamics GP > Tools > Utilities > Service Management > Change Primary Doc.
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Enter a Customer ID.
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Enter a Service Call ID. The current primary document number and document type display.
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Enter the new Primary Document Number.
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Select Process.
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Select the expansion button attached to the Service Call field to open the Signature SOP Transactions window where you can change the cost code for the transaction.