Log into MobileTech

The first time you log in, sync your device to receive information from the Microsoft Dynamics GP (host or back office) system and start working with MobileTech.   

The 3D Touch menu is not compatible with MobileTech. This is the long press on the Mobile CRM icon on your device's home screen.

Legacy Login Mode

When logging into the Resco’s new login experience (October 6, 2025 app update) users see a new login window.

1. To continue using the regular login, select Legacy login mode at the bottom of the Login Setup window.

2. Enter the following information. If you've previously used MobileTech on this client device, most or all of this information is shown as default entries.

   • Url: Enter the URL of the MobileTech Integration Sync Server. The URL must include the server name, website port number, and company database name. Example: http://servername:8888/companydatabase

   • User Name: Enter your user name. This is the email address that was set up for you by an administrator in MobileTech Administration to use when you log on to a client device.

   • Password: Enter the password that is associated with your username.

   • Save Password: Toggle on if you want the application to remember your password after you exit and start MobileTech again. Don't save your password if you're using a shared client device. If you don't save your password, it is saved only during this session. You won't have to re-enter your password the next time you sync during this session.

   • Scan QR: This feature is not in use with MobileTech.

3. Select the Sync icon.

Changing the CRM User Email Address

If you are logging into a device and need to change the CRM user login email address, you can do this by tapping the current email address.

1. In MobileTech, select Setup > Resco Setup.

2. Select the current user email address hyperlink.

3. Replace the email address in the User Name field with your email address.

4. Enter your Password.

5. Select the Sync icon.

Biometric Login

Unlock your Resco Mobile CRM using biometrics (if your device and company policy support the feature).

1. In MobileTech CRM, go to Setup.

2. Toggle User Fingerprint to On.

3. The next time you log in, you are prompted if you want to allow MobileCRM to use your fingerprint or Face ID to login. The option for fingerprint or Face ID is dependent on your device.

4. Select Don’t Allow or Allow.

Resetting Your Password

Depending on your company's settings, your administrator may reset your password. This will provide you with the ability to change your password. Your administrator may send communication to you with a temporary login password.

1. In MobileTech, select the Sync icon and a message displays "Can't connect. Server Login Failed."

2. Select OK.

3. Select the Sync icon again to open the Sync window.

4. Clear the password field (shows as dots, not the actual password) and enter the temporary password that was sent to you.

5. Select the Sync icon.

6. In the Change password window, enter the password sent by Admin in the Old Password field.

7. Enter the new unique password in the New Password and Confirm Password fields.

8. Select Submit.

9. In the Password was successfully changed message, select OK.

10. Sync your device.