Verify Signature Document Attachments Setup

In the host system, the Signature Document Attachments Setup window is used to set up the file locations where reports are copied when they are generated and attached to service calls. For information about how to set up service call task attachments and physically stored document attachments in Service Management, see Signature Help or the Service Management User Guide.

The reports can be reprinted in Service Management by opening the service call attachments. We recommend that users reprint the reports from the attachments rather than regenerating the reports because regenerated reports might differ from the original versions and will not include signatures.

For information about how to set up attachments to be sent to technicians, see Set up Attachments to be Sent to Technicians.