License Errors

LICENSE: NOT FOUND

Description: This error displays when the user's license has been disabled, you have exceeded your licenses, or you have not cleaned up deleted technicians still consuming a license count. For more information, see https://docs.resco.net/wiki/Mobile_users.

Solution:

1. In MobileTech Admin, go to Tools > Launch Resco Cloud.

2. Select Woodford.

3. Go to Mobile Users under the left Administration pane.

4. On the far right pane, the available licenses display.

   • If you have any (DELETED) users displayed in the center pane, select one or more (by holding CTRL and selecting). Toggle the license to Delete.

   • If you have users consuming a license that should be removed, select one or more and then toggle the license to Disable. Then toggle to Delete.

   • Resco's best practice recommends disabling and then deleting any users who are no longer consuming a license.

This organization is disabled, or the trial has expired.

Description: This error message displays when logging into Resco Cloud/Woodford for one of the following reasons:

• The organization is disabled.

• The organization licenses are expired.

• There are no available licenses.

Solution: While you may need to contact WennSoft Support, the first thing to check is if you have deleted users in the Mobile Users window in Woodford and removed those users. See solution steps for the LICENSE: NOT FOUND error message (above). If your organization is disabled and/or the licenses are expired, please contact WennSoft Support.