April 2025 Service Pack Readme

Release Version: 2023 9.5.67
Release Date: April 2025

Please review the September 2023 Readme for installation notes and compatibilities/incompatibilities.

Microsoft Deprecating SMTP Basic Auth

Microsoft will deprecate SMTP Basic Auth in September 2025. Basic auth is a legacy authentication method that sends usernames and passwords in plain text over the network, making it vulnerable to credential theft, phishing, and brute force attacks. For more information about why this change is occurring, including FAQs, see https://techcommunity.microsoft.com/blog/exchange/exchange-online-to-retire-basic-auth-for-client-submission-smtp-auth/4114750.

Microsoft Exchange Online will remove support for Basic authentication with Client Submission (SMTP AUTH) endpoints for:

This MobileTech update includes new setup options so emails may be sent from MobileTech to authenticate an IMAP, POP, or SMTP OAuth via Outlook/Office 365.

We’ve created a new Email Settings Setup Option that combines the previous email settings in Report Settings and new fields related to these changes.
On the Email Settings page, we also have a section on Setting Up Azure OAuth. This information is included below.

Setting Up Azure OAuth

Step 1: Register MobileTech with the Microsoft Identity Platform

Complete the steps from Microsoft’s Quickstart: Register an application in Microsoft Entra ID web page. This will provide the Tenant ID, Application Client ID, and Client Secret information required in the Email Setup Options in MobileTech Administration to authenticate sending emails.

Step 2: Set Up Microsoft Graph Permissions

After registering MobileTech as an application, you will need to add the following permissions to the Microsoft Graph API. For more information, see Add permissions to access Microsoft Graph.

Permission Name	Admin Consent Request
Mail.ReadWrite	Yes
Mail.Send	Yes
offline_access	No
User.Read.All	Yes

Step 3: Complete the Email Settings in MobileTech Admin

Go to Email Settings set up how your emails will be sent within MobileTech.

New Features

Case #	New Feature
MT-1241	We've added a “+” button to the Tasks form to create a new piece of equipment. On the Tasks form, users can now access the Equipment form to create a new piece of equipment by selecting the + button to the right of the All Equipment dropdown. On the Equipment form, users can select the < button to return to the Tasks form. The equipment will be automatically assigned to the service call. See Complete Tasks for a Service Call. Click to view screenshot.
MT-1238, MT-1300, MT-1647	When a technician assigns equipment to service calls, the associated equipment types' tasks can now be automatically assigned to the call instead of the DEFAULT task. Three new setup options were added to Task Settings in MobileTech Admin Setup Options. The default value is False for all three options. The value needs to be set to True to enable the feature. UseEquipmentAssignmentforMCC UseEquipmentAssignmentforMC UseEquipmentAssignmentforNonMC To use the new functionality on the device, with the appropriate option(s)set to True and the call type selected matches the setting when assigning equipment to the call or creating new equipment: The DEFAULT task will be created if the equipment type is NOT populated. If the equipment type is populated: If the equipment type has a task list, and the task list has records in the master tables, the related tasks, subtasks, and responses will be created instead of the DEFAULT task. If the equipment type does not have a task list, the DEFAULT task will be created. Notes: If the technician is creating a new piece of equipment and the setup option AllowModifiyNewEquipmentID = False, the task list on the task, task response, and subtask are not updated from PENDING until the next sync. If the user does not sync after assigning the equipment to the service call, the user can unassign the equipment, and all related tasks, task responses, and sub-tasks are deleted. The default task status assigned to any created task will be from the setup option DefaultTaskStatus.
MT-1244	We’ve added a hyperlink on the Equipment field on the Task Details page to navigate directly to the equipment form allowing the user to modify the equipment record. Users can click the < button to return to the Task Details page. See Entering Task Details on Complete Tasks for a Service Call. IMPORTANT: If the Sublocation field is updated on the equipment form, only the equipment’s sublocation is updated, the task sublocation is NOT updated for existing tasks (because this is a key segment). Any future created tasks will have the updated equipment sublocation. Click to view screenshot.
MT-1274	We’ve added an “Incomplete Equipment” view to the task list drop-down. When selected, any equipment that have at least one open task is displayed. Users can select the equipment and select a new Complete Tasks action item to complete the open task(s). A confirmation pop-up displays to verify that the tasks should be completed. See Complete Tasks for a Service Call. Click to view screenshots.
MT-1257	We've added validation to the Task form so that if a technician has made changes on the task form and then selects the X to close the window, they will now be prompted to Save and Close, Discard Changes, or Continue Editing. See Complete Tasks for a Service Call.