XOi Integration
XOi equips field technicians with wearable technology systems, or the Vision Telepresence Client app for Android and iOS devices, that capture and share information. The XOi Integration section only displays if you have a valid SEE registration.
Only one UseXOi option can be set to true. An error message displays if you attempt to set both options to True.
If you have any customers who do not allow the use of XOi onsite, you can disable XOi Deep Linking for the specific customer(s). Go to MobileTech Admin > Setup Options > Options > Customer Setup. Mark the checkbox in the Disable XOi Deep Linking column.
Setting | Description |
|---|---|
UseXOiWorkflow | Determines if XOi Workflow is enabled. The default value is False. If set to True, a SEE Workflow option is added to the service appointment Completion window. Users select an Open XOi Vision hyperlink to open a browser to the XOi Vision web page where they log in and complete the XOi Workflow. The technician can capture an image and/or video that is uploaded to the XOi server. After returning to MobileTech and confirming the Workflow has been completed, the unique hyperlink is copied to the Resolution Note. After synchronizing, back-office users can view the attachment to the service call. Anyone with access to the unique hyperlink can view and/or download the images or video. The activities on the XOi server are tagged with the call ID, appointment number, location name, and XOi user ID. |
UseXOiDeepLinking | Determines if XOi Deep Linking is enabled. The default value is False. If set to True, an XOi Workflow option and an XOi Site History option are added to the appointment Resolution tab and the appointment form. When a technician selects the XOi Workflow's Open XOi Vision link, the XOi Vision app opens. The technician returns to MobileTech from within Vision. Also, when set to True, the XOi note hyperlinks are displayed in the appointment form. If the note hasn't been created yet, the technician sees this warning message: "Note for XOi Deep Linking has not been created yet". The technician is able to access the Vision app from within MobileTech to access the XOi Workflow and view site history. For more information on XOi deep linking, see Setting Up XOi Deep Linking (optional). |
XOiClient ID | Defaults to MobileTech. Display only. |
XOiLoginURL | Defaults to the XOi login URL. Display only. |
XOiVisionURL | Defaults to the XOi Vision endpoint. Display only. |
XOiPartnerID | Enter your XOi Partner ID that has been provided to you from XOi. |