BOB Dashboard and Tabs
The BOB dashboard and tabs display the Health Monitor information from Building Optimization Broker. The BOB dashboard and tabs display depending on your company's settings. You have the option to add the equipment to the current service call (from the appointment and service call forms) or to create a new service call (from the equipment form). See Create a Service Call or Request from BOB Dashboard or Tab.
BOB Fault Statuses
If the entity has more than one Priority status, only the highest level will display on the BOB dashboard. For example, if the Customer has 1 High Priority Fault status and 1 Low Priority Fault status, only the High Priority icon will display. On the BOB tab from an entity form, multiple level icons display with a numeric value indicating how many alerts for that level exist.
The health status will be one of the following colors:
Icon | Description |
|---|---|
 | Red: High priority fault currently Active. |
 | Orange: Medium priority fault currently Active. |
 | Yellow: Low priority fault currently Active. |
 | Gray: Entities that have:
|
BOB Dashboard
From the BOB dashboard, you can:
View the highest fault priority alerts for all customers on the device.
Zoom to view the highest fault priority alerts for customer locations.
Zoom to view the highest fault priority alert for equipment at a customer location.
If you select the equipment and then select More, you will be able to see all fault priority alert level icons with a numeric indicator for the number of alerts of that status level.
If the equipment is on a contract, the contract indicator displays to the left of the equipment.
Scan a barcode to quickly display that equipment and fault priority.
Select the High, Medium, or Low filters at the top of the form to view all entities with that status display below. Only the highest fault priority alert level will filter.
If multiple fault alert levels exist, only the highest level icon displays.
Create a new service call by selecting a piece of equipment and then selecting Create New Service Call. If there are more than one status, select the status information to be added to the Service Call Description. See Create a Service Call or Request from BOB Dashboard or Tab.
BOB Tab Accessed from an Entity Form
From the BOB tab on an entity form, you can:
View the entity's priority fault status(es).
A numeric value displays in the center of each status icon.
If multiple Priority Fault levels are present for an entity, the color icons will stack, each with a numeric value to indicate the number of faults for that status.
Scan a barcode to quickly display that equipment and fault priority.
Select the High, Medium, or Low filters at the top of the form to view all entities with that status display below.
Create a new service call by selecting a piece of equipment and then selecting Create New Service Call. If there is more than one status, select the status information to be added to the Service Call Description. See Create a Service Call or Request from BOB Dashboard or Tab.
You can access the BOB tab on the following forms:
Appointment: The equipment options are to Assign to Service Call (if not already assigned), Unassign (if assigned and not yet synced), and More to open the Equipment form. If the equipment is already assigned and the device has been synced, the Equipment form automatically opens without showing additional actions.
Service Call: The equipment options are to Assign to Service Call (if not already assigned), Unassign (if assigned and not yet synced), and More to open the Equipment form. If the equipment is already assigned and the device has been synced, the Equipment form automatically opens without showing additional actions.
Equipment: You can create a new service call by selecting the equipment and then Create Service Call. If there is more than one status, select the status information to be added to the Service Call Description.
Customer: Select the equipment to open the Equipment form.
Location: Select the equipment to open the Equipment form.