Priorities

Use priority records to prioritize your service calls. You can assign a custom color to each priority value. This color is used for the outline of the resource appointment's time slot on the schedule board. Priority records help dispatchers distinguish an appointment’s priority while they manage the schedule.

1. In WennSoft Service, select the Settings area.

2. Under Service Call Settings, select Priorities.

3. Select New.

4. Enter the following information:

   • Name: Enter a name for the priority.

   • Level of Importance: Specify a number from 1 through 10 to define the level of importance of the priority. For example, for an urgent priority, you might assign a level of importance of 10.

   • Priority Color: Specify a color for the priority.

5. Select Save.