Set Technician Passwords with Admin Console (optional)

Using Resco's Admin Console, you can set up a password for your technician(s) and, if you select to, require the technician to change the password in MobileTech. For steps on how to set the password in Admin Console, see Resco's Wiki Documentation at https://docs.resco.net/wiki/Admin_Console#Set_password. If you would rather set up technician passwords in MobileTech Admin, see Add a MobileTech User.

With a default installation, we do not set any password policy requirements. If you want to enforce such requirements see Setup Password Complexity and Lockout Policy.

To set technician password(s):

1. In MobileTech Administration, go to Tools > Launch Resco Cloud Dashboard.
2. From the left navigation, select Admin Console.
3. Under Resources, select Users.
4. Select one or more users, then select Set Password from the menu bar.
5. Select what password-related management tasks do you want to perform:

   • Random: Check to generate a new random password for the selected users. 

     

     If you marked Random, the random password will only display in the confirmation message. You will need to copy this to include with the communication to your technicians.

     View example...

     

   • New password and Confirm password: Enter a new password for the users.
   • Must change password: Mark to require users to change their password the next time they connect to the backend server. 

   • Send to users by email: Mark to send an automated email with the new password. 

     

     This option is not currently working as expected. Additionally, if you mark this option, the password is not displayed in the confirmation window.

6. Select Confirm.

7. Select OK in the confirmation window.

   

   IMPORTANT

   After you confirm the password, a message displays in the Admin Console window that includes the password that you've just entered. You will need to make a note of this password to email the affected technicians.

Technician Resetting Password

Once you've updated the password, the change takes place immediately for the selected technician(s). When the technician syncs their device, they will receive a message that says they can't connect and that the server login has failed. These steps are also available in MobileTech Help, see Log into MobileTech.

1. In MobileTech, select the Sync icon and a message displays "Can't connect. Server Login Failed."
   
   

   

2. Select OK.
3. Select the Sync icon again to open the Sync window.
4. Clear the password field (shows as dots, not the actual password) and enter the temporary password that was sent to you.
5. Select the Sync icon.
6. In the Change password window, enter the password sent by Admin in the Old Password field.
7. Enter the new unique password in the New Password and Confirm Password fields.
8. Select Submit.
9. In the Password was successfully changed message, select OK.
10. Sync your device.