Enable Service Call Creation for Inactive Customers and/or Inactive Locations

For Signature 18.04b06 or higher, new service calls cannot be created for an inactive customer's service locations and inactive locations. If you want your technicians to be able to create new service calls for inactive customers' locations and/or inactive locations, you will need to make offline HTML modifications.

The directions below are for enabling for both inactive entities, enabling for only inactive customers, or enabling for only inactive locations. (The directions for enabling service calls for both inactive customers and inactive locations combine the separate instructions.)