Set Up Organization Email in Resco Cloud (optional)

If you would prefer the inspection report is sent in the next sync after creation (instead of when the appointment is completed) then you can do that by setting up Resco Cloud's organization email and then creating a Resco process for each Inspection template that you want to send an automatic email.

For more information about creating a process, see Resco's Wiki: https://docs.resco.net/wiki/Process. Please contact WennSoft Support for help with setting up the process(es).

To set up Resco Cloud's organization email:

1. In MobileTech Administration, select Tools > Launch Resco Cloud Dashboard. 
2. Enter the Email and Password and select Log in. 
3. In the left navigation, select Admin Console.
4. In the left navigation, select Organization.
5. To the right of Email, select Enable.
6. Select Configure Organization Email Integration.
7. Select the Outgoing Email Mode that is used in the Report Settings in MT Admin. (For example, SMTP.)
8. Complete any additional setup fields that display based on your Outgoing Email Mode selection.
   The following fields display for SMTP outgoing mail:
   • Host: Name or IP address of the mail server.
   • Port: Port number of the server, for example, 25, 587, or 465.
   • Username, Password: Mail server credentials (not Resco Cloud).
   • Require SSL: Enable if your server requires a secure connection.
   • Allow sending emails ‘on behalf of’: Enable to allow sending emails on behalf of another person (the SMTP user must have the appropriate permission)
   • From: Enter the sender of the outgoing email. The default value is equal to the Username. If the Username is not a valid email address, specify a suitable sender.
9. Select Send Test Email from the ribbon bar to verify the outgoing email is set up correctly. 
10. Select Save & Close.