Edit Synchronization Prompt (optional)

To help prevent issues with users having multiple devices, a sync prompt automatically displays on the device if the user hasn't synchronized their device after the 4 hours with a check interval set at 15 minutes. On the prompt that displays for the technician, they can select the Sync button to sync the device or select Cancel to be prompted again at the next Check Interval.

Once the technician selects to sync the device, the Sync Interval resets. If the technician selects Cancel on a sync reminder prompt, this is logged in the JSBridge file on the device. The log file includes the date and time that Cancel was selected. The log file can be sent and you will be able to see if the technician was not syncing when they were prompted.

The default value is TRUE, however, you can disable this or change the values by following the steps below. 

To edit the Sync Prompt:

1. In MobileTech Administration, select Tools > Launch Resco Cloud Dashboard. 
2. Enter the Email and Password and select Log in. 
3. In the left navigation, select Woodford.
4. Open the MobileTech Woodford project.
5. In the left navigation under Components, select Offline HTML.
6. Select UIReplacement.html.
7. From the menu bar, select Edit.
8. Scroll down to the <script> section. 
9. Change useSyncMaintenance. The default setting is true. To disable the synchronization prompt, set this value to false.
10. You can leave the following settings to the default settings or update them as needed:
    • var syncInterval =  4; // Interval value in Hours, How frequently should the technician be syncing.
    • var checkInterval = 0.25; // Interval value in Hours, How frequently should it check if the Sync Interval (syncInterval) has been reached.

11. Select Save.

12. Publish the project.