Delete Time-In

If you have timed into a service/job appointment or a technician activity in error, depending on your company's settings, you can delete the time-in if you haven't synced your device. 

For service appointments, if you have auditing enabled, (appointmentstatustimestamp (Create & Update)) you have the option to automatically revert the appointment status back to its original status before timing in or you can select to manually update the appointment status. Since job appointments and technician activities do not have the audit option, you can select to manually update the status.

To delete a time-in:

1. Select Appointments.  
2. Select the appointment and select Delete Time In.
3. In the confirmation window, select Yes.
4. In the next window, 
   • For service appointments, if you have auditing enabled, you will be prompted asking if you want to revert the appointment status (automatically). If auditing is not enabled or you selected No to the Revert message, you have the option to manually update the appointment status.
   • For job appointments or technician activities, you will be prompted asking if you want to update the appointment status. Most likely you will want to select Yes and then select the appointment status in the next window.