What's New - September 2025

MT-1961

We’ve replaced the need for the eTimeTrack Web Service to be installed and are now using stored procedures.

MT-1987

You can now create a change order at the job level without a job appointment. For more information, see Enter and Edit Change Orders for Jobs.

From the Job list:

• Device Mode: Select the job. Select More and then select the Change Order tab. Select the Add icon.
  The View Appts action item has been replaced with More. When selected, the Job form opens with the following tabs:

  • Appointments: Select this tab to view or add appointments.

  • Time Entries: Select this tab to add or update time entries.

  • Change Orders: Select this tab to add or update change orders.

• Server Mode: Select the job. Select the Change Orders action item. Select the Add icon. (Server Mode requires an internet connection.) To view an existing change order’s details, select the change order to sync the cost codes and note information to your device.

MT-2047

All notes related to a job are now visible from the Notes tab. See Notes.

This includes the following related entities' notes:

• Appointment: All job appointments assigned to the current user because those are the only appointment notes on the device.

• Change Order

• Customer

• Location

• Job Cost Code

• Job Maintenance: Notes added to the job from the Job Maintenance window in Signature. (These notes were previously included in the Notes list.)

• Job Status: Notes added to the job from the Job Status window in Signature.

Job Notes Screenshot

MT-2048

All notes related to a service call (and service appointment) are now visible from the Notes tab. See Notes.

This includes the following related entities' notes:

• Customer

• Location

• Assigned Equipment

• Service Call

• Service Appointments

  • NOTE: Only includes appointments assigned to the current user because those are the only appointment notes on the device, but will show all the technician's appointments even if navigated from the Appointment Form.

• Maintenance Tasks

  • Only if the Service Call Type is MCC.

Service Call Notes Screenshot

MT-2062

If you or another administrator forgets the MobileTech Integration User account password, you cannot retrieve the existing password, but you can change it. While the option is displayed to all users under Tools, only a SQL sysadmin can access this window. The password must meet the password policy requirements set up in Resco Cloud and for SQL users. For more information, please see Manage MobileTech Integration User.

Please make sure to write down the new password. The connection strings are now encrypted in the configuration files, so the password cannot be viewed. MT-1845

MT-2179

The sync process has been optimized to reduce device synchronization time.

MT-2241

We’ve updated the Load Data window to display additional error information. You will now see which technician batch has the error, the stored procedure (if applicable), and the error message. This information will only display on the parent sync. If any child syncs have errors, you will see “One or more errors occurred”.

• If multiple Child Syncs have issues, the first child sync issue from the related tech batch will be displayed in the parent sync.

• If multiple technician batches have errors, the last ran batch details will display.

• If a prior batch had an error but the last batch doesn’t, it will display the number of records, but keep the error image and details.

Screenshots

Multiple Child Sync Issues

Prior Sync Issues

MT-2251

We’ve added the Job User Defined 1 and User Defined 2 fields (JC00107 table) to the MobileTech Woodford project. You can add these read-only fields to display if needed on jobs in MobileTech.

MT-2258

The Consumed Inventory form now uses the same decimal places for the Quantity field that Signature does. This only applies to inventory items, with no changes to non-inventory items. You will need to refresh the Site Inventory lookup to view this change. In MobileTech Admin, select Tools > Refresh Lookups. Site Inventory is found under Employee > Technician Site.

KNOWN RESCO DISPLAY ISSUE: On the Consumed Inventory and PO Line Item Forms, the quantity will always display with 2 decimal places (based on the entity’s metadata), but it will only let the user enter the correct number of decimal places.

MT-2270

In MobileTech Admin, when adding or updating a technician, the technician’s email is automatically added in Schedule.

• The K2A_ResourceExtension table must already exist.

• This only updates the email address for the technician if there isn’t an existing email address in the K2A_ResourceExtension table.

MT-2277

The existing IncludeAllCallNotesWithHistory setup option found in Company Specific Settings has been updated to default to True. Note that we are not changing the value for customers if you have already set the value.

This option determines if all service call notes will be included when historical records are requested. The default value is True. The notes display on the History tab in the Other Notes section. For more information, see MobileTech Company-Specific Settings.

MT-2278

We’ve added a cleanup step for job cost codes to clean up orphaned records. You will need to recreate the cleanup job to add this step. See Create a Cleanup Job for the Middle-Tier Database.

MT-2298

The following new feature won’t be available until you upgrade to Signature 2025:

Refrigerant tracking has been updated to comply with the American Innovation and Manufacturing (AIM) Act’s 2026 reporting requirements. The AIM Act brings major changes to refrigerant management. Businesses must meet new regulatory requirements for tracking, reporting, and leak detection by January 1, 2026. For more information, see Background on HFCs and the AIM Act | US EPA.

We’ve added four new refrigerant equipment types:

• 7 - Small Appliance < 15 pounds

• 8 - Mid-Size Appliance 15 to 50 pounds

• 9 - Commercial Refrigeration >= 1,500 pounds (GWP > 53)

• 10 - Industrial Process Refrigeration >= 1,500 pounds (GWP > 53)

We’ve removed the 6 - Mid-Size Appliance 5 to 50 pounds refrigerant tracking type from the drop-down selection as it is no longer exempt in 2026. Equipment records that are currently using this option are allowed to still use it.

We’ve added an ALD Installed toggle on the equipment record that technicians can select to indicate that automatic leak detection has been installed on the equipment.

MT-2147

Additional new features from Resco's Winter 2025 Release:

• Important: Deprecating legacy WebView in the Microsoft Store app

• Important: Whitelist new Resco web services (see below for more information)

  • Inbound communication

  • Outbound communication

• Multiselect records on maps

• Redesigned Setup/Settings section of the mobile app

• Safer background sync

• Managing security roles for app projects

• Google Maps for Android version of Resco Mobile CRM

• Google Maps for Microsoft Store version of Resco Mobile CRM

• New map providers for Geocoding

• Photo permissions on Android

• Google Maps configuration changes

• Google support ends in Resco Mobile CRM

• Global constants

• Open a form as "dirty"

• Single card forms

• Custom home and theming

• Restore parent style for child projects

• Check entity usage in JSBridge

• RFID scanning

• Modernize JSBridge API for generating mobile reports

• Data model explorer: Relations

• Woodford AI assistant updates

MT-2265

Additional new features from Resco's Spring 2025 Release:

• Deprecating Resco Mobile CRM on 32-bit Android devices

• Convert model-driven app into a Woodford app project

• Use MSAL for SharePoint and Exchange

• Woodford: new project wizard

• Auth0 support

• Expanding/collapsing of cards

• Views with horizontal scrolling

• Filter fetches and AI

• Export project customization

• Save Woodford projects in Azure DevOps

• Modern editor for custom home screen design

• Generate questionnaire templates using AI

• InspConverter: new UI and conversion options

• Enhanced signature for multi-record reports

• JSBridge: update drop-down options in editable lists

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