Enable Service Call Creation for Inactive Customers

For Signature 18.04b06 or higher, new service calls cannot be created for inactive customers' service locations. If you want your technicians to be able to create new service calls for an inactive customer's service locations, you will need to make offline HTML modifications. 

To enable service call creation for only inactive locations, see Enable Service Call Creation for Inactive Locations or to enable for both inactive customers and inactive locations, see Enable Service Call Creation for Both Inactive Customers and Locations. (The directions for enabling service calls for both inactive customers and inactive locations combine the separate instructions.)

Update the New Service Call Form

To enable service call creation for inactive customers' service locations from the New Service Call Form: 

1. In MobileTech Administration, select Tools > Launch Resco Cloud Dashboard. 

2. Enter the Email and Password and select Log in. 

3. In the left navigation, select Woodford.

4. Open the MobileTech Woodford project.

5. In the left navigation under Components, select Offline HTML.

6. Double-click entity.

7. Double-click servicecall.

8. Select servicecall-form_new.html. 

9. From the menu bar, select Edit.

10. In the Edit window, scroll down to  // ----- LOCATION ----- .

11. Locate the line if (afterVersion2018R6) {

12. Add the comment out slashes // to the front of the following line:
    customerLink.addFilter().where(SCHEMA.customer.Properties.isinactive, 'eq', 'false');

13. Select Save in the Edit window.

14. Select Save.

15. Publish the project

16. Sync the devices.