Enable Service Call Creation for Both Inactive Customers and Locations

For Signature 2021 (18.04b06) or higher, new service calls cannot be created for inactive customers' service locations and inactive service locations. If you want your technicians to be able to create new service calls for these inactive entities, you will need to make offline HTML modifications. The following directions are for enabling service call creation for both inactive customers and inactive locations.

To enable service call creation for only inactive customers' service locations, see Enable Service Call Creation for Inactive Customers or to enable for only inactive service locations, see Enable Service Call Creation for Inactive Locations. 

Update the New Service Call Form

To enable service call creation from the New Service Call Form: 

1. In MobileTech Administration, select Tools > Launch Resco Cloud Dashboard. 

2. Enter the Email and Password and select Log in. 

3. In the left navigation, select Woodford.

4. Open the MobileTech Woodford project.

5. In the left navigation under Components, select Offline HTML.

6. Double-click entity.

7. Double-click servicecall.

8. Select servicecall-form_new.html. 

9. From the menu bar, select Edit.

10. In the Edit window, scroll down to // ----- LOCATION ----- .

11. Locate the line if (afterVersion2018R6) {

12. Add the comment out slashes // to the front of the following lines:
    entity.addFilter().where(SCHEMA.location.Properties.isinactive, 'eq', 'false');
    customerLink.addFilter().where(SCHEMA.customer.Properties.isinactive, 'eq', 'false');

13. Select Save in the Edit window.

14. Select Save.

15. Publish the project

16. Sync the devices.