Manage MobileTech Integration User

If you or another administrator forgets the MobileTech Integration User account password, you cannot retrieve the existing password, but you can change it. While the option is displayed to all users under Tools, only an SQL sysadmin can access this window. The password must meet the password policy requirements set up in Resco Cloud and for SQL users.

Please make sure to write down the new password. The connection strings are now encrypted in the configuration files, so the password can no longer be viewed.

Password is Updated in Multiple Areas

This will update the MobileTech Integration User password in the following areas:

• For the SQL principal ‘mobiletech’

• In the config connection strings that have the UserId='mobiletech'

  • MobileTechAdmin.exe.config
    C:\Program Files (x86)\Signature\MobileTech\Admin

  • XrmServer.SyncConsole.exe.config
    C:\Program Files (x86)\Signature\MobileTech\Integration Sync

  • Web.config
    C:\Program Files (x86)\Signature\MobileTech\RescoCloud

Changing the Password

To change the MobileTech Integration User password:

1. In MobileTech Administration, select Tools > Manage MobileTech Integration User. 

2. Enter the new password.

3. Select Update.