Verify the Application Pool Settings

Depending on the version of .NET Framework that you use, you might encounter configuration errors when you try to open Customer Portal. To avoid this error, you need to verify that the application pool will use ASP.NET v4.0.

1. Select Start > Administrative Tools > Internet Information Services (IIS) Manager.
2. On the Internet Information Services (IIS) Manager console, in the left pane, expand your server name, and then expand the Sites node.
3. Find and right-click the CustomerPortal site. Select Manage Application > Advanced Settings.
4. On the Advanced Settings window, select the Application Pool lookup icon.
5. On the Select Application Pool window, in the Application pool field, select ASP.NET v4.0.
6. Select OK.
7. In the Advanced Settings window, select OK.