Introduction

Signature Customer Portal is a web-based application that is used with Signature Service Management. Customer Portal lets your customers view service information that is specific to their locations, online and in real-time. This service information comes from the same database that is used by your service department and includes the details of outstanding and historical service calls, and also equipment and maintenance contract information.

You can let your customers initiate a new service call by entering information through Customer Portal instead of calling your organization. This gives customers access to your service department seven days a week, 24 hours a day. Customer Portal also lets your customers view information about your organization, such as upcoming training programs, special promotions, support guidelines, and other topics your organization provides.