You can remove notes once they've been reviewed by the technician or appropriate person.
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Select Microsoft Dynamics GP > Tools > Utilities > Service Management > Remove Notes.
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Print the Notes report. You may wish to print the Notes report prior to removing records to ensure you don't delete unread or current notes.
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To restrict the records that will be deleted, enter a Range. You can enter a range of customer IDs, current users, or reminder dates.
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Select Insert>> to insert the restriction to the list. Only one restriction per range type can be entered.
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Select Process.