Once a job is complete, you should invoice retention amounts. Retention must be completely billed before you can close a job.
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Create the Retention report by choosing Reports > Job Cost > Billing Reports > Retention. This report lists retention withheld, retention billed, and billable retention amounts for open jobs.
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Select Transactions > Job Cost > Job Invoice Entry.
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Complete the Job Invoice Entry window as usual. See Entering Job Invoices.
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Enter the amount of retention due in the Retention Due field.
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Batch post the invoice by choosing Transactions > Sales > Series Post.