Prior to upgrading Schedule, we recommend that you back up the following tables:
GP System Database
-
K2A_Area
-
K2A_Role – User Roles
-
K2A_RolePermissions – User Roles
-
K2A_Settings – Settings and Configuration
-
K2A_User_Role – User Roles
Company Database
-
K2A_ResourceExtension – Technician Details
-
SV00113 (Vehicles) – Used for Schedule Mapping/Routing
Follow the Upgrade steps, however immediately after step 10 in Install the Schedule Web Service and application, you will need to stop the K2A_ServiceLibrary application pool in the IIS Manager. This is noted in the directions in a highlighted box. Once the upgrade is complete, restart the Schedule Application Pool.