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Create an Inventory Return

You can process

Notes

  • The line must be a Posted inventory cost line.

  • It cannot already be Invoiced.

  • If it is tied to a Draft invoice, delete the draft invoice first; that releases the cost rows.

  • If the invoice is already Posted, the app currently does not support an invoice return or credit memo from the Service Invoices page. Handle that as a credit/reversal in Business Central.

For an inventory item return:

  1. Open the related Service Call.

  2. Go to Products & Services.

  3. Find the original Posted inventory line.

  4. Use the row-level Return action.

  5. Enter the quantity to return and confirm.

The system creates a linked negative cost line and posts the inventory return to Business Central. Partial returns are supported.