Map

Use Map to view technician locations, find available resources, locate inventory, and assign work based on real-time information.

View Resource Locations

The Map page displays resources assigned to appointments. This allows dispatchers and managers to see where technicians are located and make scheduling decisions based on proximity.

Show Other Resources

1. Open Map.

2. Select a resource.

3. Enable Show Other Resources.

The map displays the selected resource along with other available resources, making it easier to compare locations and availability.

Filter Resources

Use filters to narrow the resources displayed on the map.

For example, you can filter by skill level to locate technicians with specific qualifications.

View Resource Inventory

Map allows you to view the inventory assigned to a resource's warehouse or truck.

1. Open Map.

2. Select a resource.

3. Select View Inventory.

The inventory window displays:

• Resource name

• Assigned warehouse

• Inventory items available for that resource

Find Resources With Specific Inventory

Use inventory search to identify which resource has a specific item available.

For example, if a technician needs a part to complete a service call, you can search for the item and quickly determine which nearby resource has it in stock. This can help you:

• Reassign work to a different technician

• Coordinate parts transfers between technicians

• Reduce unnecessary trips and delays

View Unscheduled Service Calls

Map can display service calls that have not yet been assigned to a technician.

1. Open Map.

2. Display unscheduled service calls.

3. Review the service call locations on the map.

4. Assign a resource and create an appointment as needed.

Viewing unassigned work alongside technician locations helps dispatchers make more efficient scheduling decisions.

Map and Telematics Console

The Map page and Telematics Console serve different purposes.

Map

Use Map to:

• View resource locations

• Filter resources

• Search inventory

• View unscheduled service calls

• Assign work and create appointments

Telematics Console

Use Telematics Console to access information provided by the telematics system. This includes vehicle and telematics-related data available through the provider's application.

Tips

• Use Show Other Resources to identify nearby technicians.

• Use inventory search before dispatching a technician to confirm the required parts are available.

• Review unscheduled service calls regularly to ensure work is assigned promptly.

• Use skill-level filters to locate qualified resources for specialized work.