Viewing Service Call Timestamps

You can use the Time Stamp for Service Call ## window to view the time stamping information. If you are using our optional Service Level Agreements module, the time stamp fields display with a red background for any missed guaranteed times.

1. To access the Time Stamp for Service Call ## window, in the Service Appointment window, select the View Service Call Time Stamps icon.

2. The Time Stamp window displays the following information:

   • Date opened

   • Service call date

   • User ID

   • The actual Stamped Time/Date and the Guaranteed Time/Date for the following timestamp fields:

     • Open

     • Dispatched

     • Received

     • Arrived

     • Completed