Signature 2019/2018 R4 (18.2)
Signature 2019/2018 R4 (18.2)
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Setting Up Resolution Snippets

You can track the general resolution for each service call using the Resolution field in the Service Call window. An example of a resolution ID is CAL with the description Calibration.

  1. Choose Microsoft Dynamics GP > Tools > Setup > Service Management > Lookup Setup > Service > Resolutions.

  2. Enter a three-character alphanumeric code in the Resolution ID field.

  3. Enter a description in the Description field.

  4. Choose Save.