Setting Up Resolution Snippets

You can track the general resolution for each service call using the Resolution field in the Service Call window. An example of a resolution ID is CAL with the description Calibration.

1. Choose Microsoft Dynamics GP > Tools > Setup > Service Management > Lookup Setup > Service > Resolutions.
2. Enter a three-character alphanumeric code in the Resolution ID field.
3. Enter a description in the Description field.
4. Choose Save.