Setting Up Resolution Codes

You can assign a resolution code to a task to help you track the work performed and how the problem was corrected. For example: Resolution Code 1=Installed new boiler plate.

1. Choose Microsoft Dynamics GP > Tools > Setup > Service Management > Lookup Setup > Service > Resolution Codes.
2. Enter a Resolution Code.
3. Enter a description up to 255 characters in the Description field.
4. Choose Save.