Signature 2019/2018 R4 (18.2)
Signature 2019/2018 R4 (18.2)
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Setting Up Resolution Codes

You can assign a resolution code to a task to help you track the work performed and how the problem was corrected. For example: Resolution Code 1=Installed new boiler plate.

  1. Choose Microsoft Dynamics GP > Tools > Setup > Service Management > Lookup Setup > Service > Resolution Codes.

  2. Enter a Resolution Code.

  3. Enter a description up to 255 characters in the Description field.

  4. Choose Save.