Troubleshoot Missing Data

If the console opens but the expected telematics data is missing, review the setup in order.

Checklist

• Confirm Use Telematics (Azuga) is enabled in WennSoft Registration.

• Confirm Azuga User Name, Azuga Password, and Azuga Client ID are saved.

• Confirm the resource is marked as Active Telematics Resource.

• Confirm the resource has a selected vehicle and stored Trackee ID.

• Confirm the Azuga telematics webhook exists in Service Settings.

• Use Refresh in the webhook card to confirm the current subscription status.

Best Practices

• Enable telematics at the tenant level before linking any resources.

• Link only the resources that should report telematics locations.

• Review the selected vehicle carefully so the correct trackee is assigned.

• Confirm the webhook exists before expecting live GPS updates.

• Use the Telematics Console together with Schedule views when dispatch teams need both map and appointment context.