Field invoices created in MobileTech have the following restrictions in Service Management:
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Regardless of unposted costs setup options in Invoice Setup, if a field invoice is created in MobileTech, all unposted costs associated with the MobileTech invoice must be posted before the invoice, or the batch containing the invoice, can be posted.
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Field invoices cannot be:Deleted or voided.Edited, including from the Receivables Management batch.
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Adjustments such as credit memos, amount changes that constitute adjusting entries, etc., must be made manually using separate transactions.
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Costs associated with a field invoice:Cannot be deleted.Should not be edited. Regardless of a cost edit, billing amounts will not be updated. Editing costs associated with a field invoice may result in inaccurate accounting entries.
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The service call ID cannot be changed or removed from any unposted cost transaction that has an associated field invoice number.