The following is a list of mappable fields/labels for Current Values and Previous Values.
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Attachments can be included and stored
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These are not case-sensitive
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Spaces are optional
Current Values
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Value |
Additional Information |
|---|---|
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Actual_Hours |
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ADRSCODE |
Location ID/Number |
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Appointment |
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Appointment_Description |
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Appointment_Group_ID |
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Appointment_Priority |
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Appointment_Status |
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Appointment_Type |
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Caller_Email_Address |
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Caller_Name |
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Caller_Phone |
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Cancelled_Reason |
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Completion_Date |
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Cost_Code_Alias |
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CREATDDT |
Created Date |
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CRUSRID |
Created User ID |
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CUSTNAME |
Customer Name |
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CUSTNMBR |
Customer ID/Number |
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Description |
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DEX_ROW_ID |
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Divisions |
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EndDateTime |
Ending Date/Time |
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ENDTIME |
End Time |
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Estimate_Hours |
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Labor_Override |
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Location_ADDRESS1 |
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Location_CITY |
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Location_Contact_Person_1 |
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Location_Phone_1 |
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Location_STATE |
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Location_ZIP |
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LOCATNNM |
Location Name |
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MDFUSRID |
Modified User ID |
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MODIFDT |
Modified Date |
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Modified_Time |
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Priority_of_Call |
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Problem_Description |
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Purchase_Order |
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R_Email |
Reply To/Caller Email Address - R_Email comes from the K2A_ResourceExtension table and is the primary email address setup in Schedule. |
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Service_Call_ID |
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Service_Desc_Note |
Service Call Description Note |
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Service_Description |
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Service_User_Defined _10 |
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Service_User_Defined _11 |
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Service_User_Defined _12 |
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Service_User_Defined _18 |
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Service_User_Defined _19 |
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Service_User_Defined _2 |
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Service_User_Defined _20 |
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Service_User_Defined _21 |
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Service_User_Defined _3 |
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Service_User_Defined _4 |
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Service_User_Defined _5 |
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Service_User_Defined _6 |
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Service_User_Defined _7 |
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Service_User_Defined _8 |
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Service_User_Defined _9 |
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Service_User_Defined_1 |
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Skill_Level |
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StartDateTime |
Start Date/Time |
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State_Created |
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State_Scheduled |
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STRTTIME |
Start Time |
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SV_Tool_ID |
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Task_Date |
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Technician |
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Technician_Long_Name |
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Technician_Status |
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TechnicianEmail |
TechnicianEmail comes from the SV00115.SV_Pager_PIN column which can be used for the technician's SMS email gateway email address. e.g. {phone-number}@vtext.com for Verizon as an example. |
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TechnicianPhone |
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TechnicianSkillLevel |
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Time_Entered_CB |
Time Entered checkbox |
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Type_of_Call |
Call Type |
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Type_of_Problem |
Problem Type |
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UDCB1 |
AC Notify flag |
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UDCB2 |
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UPRTRXCD |
Payroll Transaction Code |
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UserDD1 |
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UserDD2 |
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USERDEF1 |
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USERDEF2 |
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USRDAT01 |
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USRDAT02 |
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Wennsoft_Affiliate |
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Wennsoft_Branch |
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Wennsoft_Region |
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WS_Cost_Code |
Cost Code |
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WS_Job_Number |
Job Number |
Previous Values
|
Value |
Additional Information |
|---|---|
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prev_Actual_Hours |
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prev_ADRSCODE |
Previous Location ID/Number |
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prev_Appointment |
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prev_Appointment_Description |
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prev_Appointment_Group_ID |
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prev_Appointment_Priority |
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prev_Appointment_Status |
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prev_Appointment_Type |
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prev_Caller_Email_Address |
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prev_Caller_Name |
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prev_Caller_Phone |
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prev_Cancelled_Reason |
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prev_Completion_Date |
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prev_Cost_Code_Alias |
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prev_ prev_CREATDDT |
Previous Created Date |
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prev_CRUSRID |
Previous Created User ID |
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prev_CUSTNAME |
Previous Customer Name |
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prev_CUSTNMBR |
Previous Customer ID/Number |
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prev_Description |
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prev_DEX_ROW_ID |
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prev_Divisions |
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prev_EndDateTime |
Previous Ending Date/Time |
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prev_ENDTIME |
Previous End Time |
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Estimate_Hours |
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prev_Labor_Override |
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prev_Location_ADDRESS1 |
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prev_Location_CITY |
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prev_Location_Contact_Person_1 |
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prev_Location_Phone_1 |
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prev_Location_STATE |
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prev_Location_ZIP |
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prev_LOCATNNM |
Previous Location Name |
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prev_MDFUSRID |
Previous Modified User ID |
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prev_MODIFDT |
Previous Modified Date |
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prev_Modified_Time |
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prev_Priority_of_Call |
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prev_Problem_Description |
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prev_Purchase_Order |
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prev_R_Email |
Previous Reply To/Caller Email Address - R_Email comes from the K2A_ResourceExtension table and is the primary email address setup in Schedule. |
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prev_Service_Call_ID |
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prev_Service_Desc_Note |
Previous Service Call Description Note |
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prev_Service_Description |
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prev_Service_User_Defined _10 |
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prev_Service_User_Defined _11 |
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prev_Service_User_Defined _12 |
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prev_Service_User_Defined _18 |
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prev_Service_User_Defined _19 |
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prev_Service_User_Defined _2 |
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prev_Service_User_Defined _20 |
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prev_Service_User_Defined _21 |
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prev_Service_User_Defined _3 |
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prev_Service_User_Defined _4 |
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prev_Service_User_Defined _5 |
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prev_Service_User_Defined _6 |
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prev_Service_User_Defined _7 |
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prev_Service_User_Defined _8 |
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prev_Service_User_Defined _9 |
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prev_Service_User_Defined_1 |
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prev_Skill_Level |
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prev_StartDateTime |
Previous Start Date/Time |
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prev_State_Created |
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prev_State_Scheduled |
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prev_STRTTIME |
Previous Start Time |
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prev_SV_Tool_ID |
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prev_Task_Date |
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prev_Technician |
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prev_Technician_Long_Name |
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prev_Technician_Status |
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prev_TechnicianEmail |
TechnicianEmail comes from the SV00115.SV_Pager_PIN column which can be used for the technician's SMS email gateway email address. e.g. {phone-number}@vtext.com for Verizon as an example. |
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prev_TechnicianPhone |
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prev_TechnicianSkillLevel |
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prev_Time_Entered_CB |
Previous Time Entered checkbox |
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prev_Type_of_Call |
Previous Call Type |
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prev_Type_of_Problem |
Previous Problem Type |
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prev_UDCB1 |
Previous AC Notify flag |
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prev_UDCB2 |
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prev_UPRTRXCD |
Previous Payroll Transaction Code |
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prev_UserDD1 |
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prev_UserDD2 |
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prev_USERDEF1 |
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prev_USERDEF2 |
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prev_USRDAT01 |
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prev_USRDAT02 |
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prev_Wennsoft_Affiliate |
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prev_Wennsoft_Branch |
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prev_Wennsoft_Region |
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prev_WS_Cost_Code |
Previous Cost Code |
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prev_WS_Job_Number |
Previous Job Number |