Notifying customers via email
You can send the email notification in Schedule from the appointment or service call window by choosing the Notify Customer
For more information about Standard and Advanced Communications, see Event Trigger Notifications in Signature Agent documentation.
Standard notifications
- Appointment cancelled
- Appointment created and scheduled
- Appointment reassigned
- Appointment rescheduled
- Technician arrived
- Technician checked out
- Service call created
- Service call created by ESMS email
Advanced communication HTML notifications
- Technician arrived
- Technician in Route (Dispatched)
- Appointment Completed